Product description
On IP Office, CTI is delivered through adherence to open standards. This gives customers access to a wide range of third-party solutions, addressing vertical markets, and designed to meet their requirements. For developers, migrating their offering from other platforms to IP Office is quick and easy, and the advanced CTI features IP Office offers makes it easy to demonstrate full integration, and more business benefits.
Product features
- Reducing costs
With CTI, costs can be reduced through the shortening the average length and duration of calls thereby maximizing the number of talk minutes per hour and reducing the required number of staff. By reducing telephone line requirements. By using CLI/ANI, automating the call-back of inbound abandoned calls, the warm leads, and outbound calls that were unanswered or received a busy signal. Professionalism improves the company image thereby increasing the volume of customer calls. - Increasing productivity
By implementing CTI, organizations can reduce the average duration of each call, ensuring that a higher percentage of call time is spent productively. This extra time can be used to handle a larger call volume, without increasing staffing levels. - Delivering better customer service
With CTI, customer service can be improved by offering a faster, more personalized service based on CLI/ANI, DDI/DID and voice processing input by minimizing time spent on the 'discovery' phase of the call. By providing a higher degree of accuracy of data entry. And also by retaining customer information on transfer avoiding the need to request or repeat information when transferred to another agent.
