Product description
Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your Proactive Care covered devices, which can help you to identify and resolve configuration problems. Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems.
General
Brand
HPE
Manufacturer
Hewlett Packard Enterprise
Model
Call-To-Repair Service
Packaged Quantity
1
Product Line
HPE Proactive Care
Equipment
Class of Equipment
Storage arrays
Service & Support
Full Contract Period
3 years
Location
On-site
Repair Time
6 hours
Response Time
6 hours
Service Included
Parts and labor
Type
Extended service agreement
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