Product description
Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.
Product features
- User-centric support
It can improve user productivity and satisfaction while reducing support costs with its self-service portal. - Datacenter management efficiency
With its CMDB and management packs, it helps reduce downtime and improve the reliability of IT services running within your datacenter. - Business alignment
It helps the organization align to business goals and adapt to new requirements through asset management, compliance and risk management, and automated reporting and analysis.
