1.0 OBJECTIVE

Establish the policies of return of merchandise, of the Products of Sale in Intcomex Panamá, S.A.

2.0 SCOPE

This procedure applies to the execution of returns made by clients of Intcomex Panamá, S.A.

3.0 DEFINITIONS AND CATEGORIES

returns: The returns processes are not combined with the guarantee processes; the handling of this, It is completely separate. In general, the warranty establishes what is covered, while that the return policy simply defines how the return and refunds will be carried out to the clients. The reasons for the return and changes are many and varied. In this case, only applies for cases in which a customer receives a product that does not correspond to the one requested, the incomplete order, or for some cases of exception approved by the commercial address.

4.0 POLITICS

All products purchased at Intcomex Panama, may be accepted as a return, provided that each and every one of them is complied with. the conditions that are established in the following policy. If the customer fails to comply with these policies, the return will not be processed. Our policy may change without prior notice.

4.1 RETURNS

4.1.1 The maximum term to receive a product return will be 48 hours from the date of invoicing, no exception will be handled.

4.1.2 The client must send mail notifying the reason for which the return of the merchandise was generated to the corresponding sales agent, with copy to the operations department. Or if you are in person, contact your sales agent.

4.1.3 The product must be accompanied by its respective documentation (invoice and packing). Communicate with, E-mail: rma.pa@intcomex.com Phones: 360-0240, 0232, 0234 and 0304

4.1.4 The merchandise to be returned must be in perfect condition (closed packaging, factory seals, user manuals, complete and original components, without scratches, bumps, dirt or any other form of abuse) unless the damage is the responsibility of Intcomex Panama.

4.1.5 The freight charge is the responsibility of the customer, that is, it will not be refunded.

4.1.6 Any refund that is appropriate will be reimbursed by means of a credit or cash note, applicable to the current invoice, depending on the case and complying with the refund policies.

4.1.7 Returns are not accepted due to low turnover of inventory, merchandise on request or that does not comply with the point 4.1.4, except for specific agreements and / or authorized by the Commercial Management, where a percentage of the initial value is negotiated. The return must be accompanied by the RETURN AUTHORIZATION form, signed and with the seal of the company.

4.1.8 The software, licenses, warranty extensions and Gift Card will not be accepted as a return.

4.1.9 Kit`s (KT) must be returned complete, with all equipment or accessories it contains.

4.1.10 The return of merchandise sold by special or auction promotion does not apply.

4.1.11 No refunds of special orders are accepted.

5.0 RESPONSIBILITIES

The Department of Operations (Warehouse) and Commercial (sales) will be responsible for fulfilling and executing these policies and send the required reports to the different departments for the correct flow of the Returns operation. The Operations Manager, Warehouse Manager and the Concessional Managers will be responsible for the faithful compliance of the policies by all the warehouse personnel -and additional sales may make pre-revised exceptions with the General Manager.