Privacy Policy
Welcome to www.intcomex.com and https://store.intcomex.com, (the "Portals"), these Portals are owned by Software Brokers of America, Inc. D/B/A Intcomex. This Privacy Policy is designed to inform you about our practices regarding the collection, use and disclosure of information that we may collect from and about you. Please be sure to read this Privacy Policy before using or submitting information to these Portals. These Portals are intended for residents of South America, North America, Central America, including Mexico, the Caribbean, the United States of America and its territories.
Your Consent
By using these Portals, you agree to the terms of this Privacy Policy. Whenever you submit information through these Portals, you consent to the collection, use and disclosure of such information in accordance with this Privacy Policy, the Terms of Service and any specific provisions of these Portals that may be present at the time of information collection.
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About the Children
These Portals are portals for the general public. We do not knowingly collect any personal information from children under the age of thirteen on these Portals. If we do collect personal information from children in the future, we will do so in accordance with the Children's Online Privacy Protection Act of 1998 (15 U.S.C. 6501 et seq.).
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Active Information Collection
Like many online portals, these Portals actively collect information from their visitors, both by asking them specific questions and by allowing them to communicate directly with us through e-mail, feedback forms, chat rooms, etc. Some of the information you submit may be personally identifiable information (i.e., information that can be uniquely identified with you, such as your full name, address, e-mail address, telephone number, etc.). Some areas of these Portals may require you to submit information in order for you to take advantage of specific features (such as newsletter subscriptions, tips/pointers, order processing, etc.) or to participate in a particular activity (such as sweepstakes or other promotions, etc.). At each information collection point you will be informed what information is required and what information is optional.
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Passive Information Collection
When you browse these Portals and/or receive e-mails in connection therewith, certain information may be passively collected (i.e., collected without your actively providing the information) using various technologies and means, including, without limitation, those described below:
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Cookies
Like many online portals, these Portals use a standard technology called "cookies", which are small data files that are transferred to your computer when you allow your browser to accept cookies. Cookies automatically identify your browser each time you visit these Portals, and make it easier for you to use the Portals by saving your passwords, purchases and preferences. By tracking how and when you use these Portals, cookies help us determine which areas are popular and which are not. Many improvements and updates to these Portals are based on data obtained from cookies. Accepting cookies allows you, among other things, to personalize your experience on these Portals. Cookies may also enable these Portals to present you with advertising that may be of interest to you. If you do not want information collected through the use of cookies, you can generally choose not to provide this information by disabling cookies in your browser; however, some areas of these Portals may not provide you with a personalized experience if you have disabled the use of cookies.
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IP Addresses and Automatic Information
We may collect IP addresses and/or automatic information for system administration purposes and to report aggregate information to our advertisers and sponsors. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our computers identify your computer by its IP address. When you request web pages from these Portals, our computers log your IP address. Automatic information is information that our computers collect when you request web pages from these Portals. Automatic information may include information such as the page served, the time, the origin of the request, the type of browser making the request, the previous page viewed, and other similar information. When analyzed, this data helps us analyze how visitors arrive at these Portals, what type of content is most popular, what type of visitors as a whole are interested in particular types of content and advertising, and the like.
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Information from Other Sources
From time to time, we and/or our operating partners may receive information about you from other sources and add it to the data previously collected about you.
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Use and Disclosure of Information
Except as otherwise stated, Intcomex may use the information you provide to improve the content of our Portals, to customize the display of these Portals to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for the purposes specified in this Privacy Policy.
If you provide personally identifiable information to these Portals, we may combine such information with other actively collected information, unless otherwise specified at the point of collection on these Portals. We may combine personally identifiable information with passively collected information.
We may disclose your personally identifiable information to third parties located in the United States and/or any other country:
- To our affiliates
- To our sponsors
- To other technology-related organizations
- To selected companies or organizations that we believe may offer products, services, materials or information of interest to visitors to these Portals;
- To third parties we use to support our business (including fulfillment services, technical support, delivery services, chat service providers, email service providers, forum service providers, advertising sales and management services, and financial institutions).
- In connection with the sale, assignment, or other transfer of the business of these Portals to which the information relates; or
- when required by applicable laws, court orders or government regulations.
In addition, we will make full use of all information acquired through these Portals that is not in personally identifiable form.
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Third-Party Advertising and Audience and Traffic Measurement Services Information
These Portals may use a network of third-party advertisers to serve advertisements on these Portals or may use a traffic measurement service to analyze traffic on these Portals. Network advertisers are third parties that display advertisements based on your visits to these Portals and other online portals you have visited. The third-party advertising service allows us to target advertisements to you for products or online portals in which you may be interested. Although advertisers or other companies do not have access to the Site's cookies, the Site's own advertisers, sponsors and/or traffic measurement services may set and access their own cookies on your computer if you choose to have cookies enabled in your browser. Cookies allow third party advertisers to show you advertisements or content that may be of interest to you. Other companies' use of cookies is subject to their own privacy policies, not this one. Please inquire to learn more about the information collection practices and "opt-out" procedures of third-party ad servers we may use.
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Third Party Instant Messaging Services and/or Voice over IP Services
In addition to other provisions of the Terms and Conditions, you agree and consent that we may collect, store, use and/or disclose your personal information and any communications made through our channel of third-party instant messaging services and/or web applications such as WhatsApp, Instagram, Facebook and SMS (the "Third Party Service(s)"), in accordance with applicable laws and our Privacy Policy.
In addition to other provisions of the Terms and Conditions, you agree and consent that we may collect, store, use and/or disclose your personal information and any communications made through our channel of third-party instant messaging services and/or web applications such as WhatsApp, Instagram, Facebook and SMS (the "Third Party Service(s)"), in accordance with applicable laws and our Privacy Policy.
These channels merely serve as a supplemental means through which we may communicate with you.
You agree and consent that we may collect, store, use and/or disclose your personal information for the following purposes:
- To communicate with you.
- To share our product catalog with you.
- To share internally with our affiliates.
- Your conversation (including text, audio, video, documents, in any form or format) with our staff through third party services.
- Your transaction details, including information, i.e. the invoice generated for the product purchased and your shipping details.
- Any offers/discounts.
- Our promotions.
We take this opportunity to remind you emphatically that:
- You should never share privacy sensitive data through third party services.
- Remember that we will not send messages on our own via this channel and will only respond to messages sent to us, except in the case of important communications/information or promotional messages.
- Do not contact us through the Third Party Services channel to file legal claims, complaints or similar important legal matters.
You may opt out of the sharing of personal information at any time and may unsubscribe by entering the word STOP in the appropriate third party service channel. Once we have received notification that you have unsubscribed, we will stop processing your information for the purposes you initially agreed to.
The Third Party Service is owned by a third party not affiliated with Intcomex. You will be independently guided by their privacy policies and Intcomex has no control over them. Intcomex is not responsible for the privacy or security policies on these portals or other third party portals that may be linked to from our social media channels. You should always review the privacy and security practices and policies of each third party site you visit. Intcomex does not endorse and is not responsible for the advertisements, content, products, advice, opinions, recommendations or other material on third party portals that may be promoted through advertising within any social media property.
It is important to note that the information you share with us through the third party services will also be accessible, for a limited time, through our call center tool, which is owned by Zendesk, Inc. ("Zendesk" or its duly authorized agent). By using third party services, you agree and consent to Zendesk having access to the information you share through these services. It should be noted that Zendesk will delete the information after a predetermined time, after which neither Zendesk nor Intcomex will have access to the information shared through our channel on the Third Party Service(s). Alternatively, you may choose to delete the conversation in our channel on the Third Party Service(s), in which case both Zendesk and Intcomex will no longer have access to the information shared through our channel on the Third Party Service(s).
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Access and Correction
To keep your personally identifiable information accurate, current and complete, please contact us as specified below. We will take reasonable steps to update or correct personally identifiable information in our possession that you have previously submitted through these Portals..
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Security
We will take reasonable steps to protect your personally identifiable information when you transmit it from your computer to our Site and to protect such information from loss, misuse and unauthorized access, disclosure, alteration or destruction in accordance with this Privacy Policy and the Terms of Use. You should be aware that no Internet transmission is 100% secure or error-free. In particular, e-mail sent to or from these Portals may not be secure, so you should take special care in deciding what information you send to us by e-mail. Also, if you use passwords, user names, identification numbers or other special access features on these Portals, it is your responsibility to protect them.
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Links to Other Online Portals
You should be aware that when you are on the Portals you may be directed to other portals that are outside of our control. For example, if you "click" on a banner advertisement, the "click" may take you off the Site to a different website. This includes links from advertisers, sponsors and partners who may use the Site's logo as part of a co-branding arrangement. These other web portals may send you their own cookies, independently collect data or solicit personal information and may or may not have their own posted privacy policies. If you visit a website that is linked to our Site, you should consult that site's privacy policy before providing any personal information..
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Other Terms and Conditions
Your use of these Portals is subject to these Terms and Conditions of Use. If you choose to use these Portals, your visit and any dispute over privacy and data collection is subject to this Privacy Policy and our Terms and Conditions of Use, including limitations on damages and application of the law of the State of Florida.
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How to Contact Us
If you have any questions, comments or concerns about this Privacy Policy or the information practices of these websites, you may contact us as follows:
Software Brokers of America, Inc.
Attention: Marketing and Communications Department
3505 NW 107th Avenue, Doral, FL 33178
(305) 477-6230
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Changes to this Privacy Policy
If this Privacy Policy changes, the revised policy will be posted on these Portals. Please check it periodically, and especially before providing any personally identifiable information. This Privacy Policy was last updated: February 17, 2022.
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