In this page you find a guide for the processing of warranty with the manufacturers that have local support.
The guarantee of the brands listed below, is provided by the manufacturers through its Authorized Service Centers (ASC). When you need to use the warranty, please contact the corresponding ASC.

CONCEPTS:

• DOA: Dead On Arrival
  It is a process of change that some brands have in case the equipment fail during a specific timeframe (depending on the brand, between 15 and 30 days from the date of purchase). This period of time could vary according to manufacturer's own policies. Requirement depends on each manufacturer.
  
• ASC (Authorized Service Center)
  
• This is the representative of the brand in a matter of local support, this is the department that made ​​the diagnoses, processes the warranties and repairs the equipments. The service can be received directly by the customer.
• Call Center
  It's a free phone number supplied by the manufacturer for support procedures, questions, queries and processing guarantees.

ACER
Service Centers
http://support.acer.com/mx/es/repair/repaircenters.aspx

 

AOC
Monitors, LCDTV, and tablets
Policy Guarantees and service center.
http://pe.aoc.com/support/warranty

 

BENQ
Projectors
Support and service center.
http://latam.benq.com/support/servicecenter

DELL
Support for end users:
The customer should call: 0800 50869
The information they must provide is:

Service tag or express service code, this data is on label attached to the base of the laptop.

Contact, address and telephone technical support manager at the store.

Description of the fault.

Dell will contact within 48 hours to coordinate service.

D-LINK LATINAMERICA
http://www.dlinkla.com

Calle Mártir Jose Olaya 129 Oficina 1302
Centro Empresarial Jose Pardo - Miraflores
Phone: (5 11) 631 6500

 

EPSON
http://global.latin.epson.com/pe
Phone Support.
Lima 418-0200 / 418-0210
Provincia 0-800-10-126
pmedrano@epson.com.pe
mcubas@epson.com.pe

 

HP
Printers, laptops, scanners, PCs, servers, supplies.
Call Center: 08000110524
http://www8.hp.com/pe/es/support-drivers.html

 

INTEL
The client must first register.
Support 0800-54-143
www.universointel.com

 

LENOVO
Call Center, to:
Think: 0800-50-866
Idea: 0800-54-442
http://www.lenovo.com/services_warranty/pe/es/

LG
The customer (end or distributor) must take to monitor and optical reader ASC of their city.
National Information Center 0-800-1-2424

 

MICROSOFT
0800-51-900, support for license activation.

 

PANDA
Support: 204-5500

 

SAMSUNG
Terms, conditions and exclusions of warranty.
http://www.samsung.com/pe/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY
To enforce the warranty, the customer should contact the Customer Service Centre by phone at Samsung 0-800-777-08 and provide the requested information.

 

TOSHIBA
Call Center: 0-800-5-3817
Laptops

ASC: Intcomex Peru SAC
Phone: 716-5030
E-mail: rma.pe@intcomex.com
Address: Calle Los Negocios 448 Surquillo.
Attention is to Lima and provinces.

 

VIEWSONIC
Monitors, projectors, LCDTV, laptops and tablets
Terms of Warranty:
http://www.viewsonic.com/la/support/garantias/

ASC to Perú
http://www.viewsonic.com/la/support/serviciotecnico/#peru

XEROX
Service Centers
http://www.office.xerox.com/cgi-bin/dmoresloc.pl?XOGlang=es_PE&reseller_type=asp
Call Center 0800-77-777