FAQ STEP BY STEP TUTORIALS VIDEOS

What is Electronic Software Delivery (ESD)?
ESD is a method for you to buy and download software through our Webstore instead of receiving it on physical media.

What is the main difference between ESD and physical software purchase?
The main difference is that with this delivery option, you will receive the software in an easier, faster, and more secure way, without the need to wait for physical media for installation.

What benefits do I have when buying ESD?

• Availability of purchase 24/7.
• Elimination of the risk of theft, loss, or damage to the product.
• Savings in inventory management and shipping.
• Permanent availability.
• Renewals for recurring businesses.

How long does the download take?
The download time depends on the file size, connection speed, and internet traffic.

What process should I follow to acquire this software?

1. Log in to the Webstore with your username and password.
2. Go to the Product Catalog, select the Software category, and then the Digital Downloads subcategory.
3. In Digital Downloads, you will be able to view the list of available products. To add products to the shopping cart, click on Download.
4. A message will appear stating that the product has been successfully added.
5. Then confirm the order.
6. When selecting the payment method, please note that if you choose "Intcomex Credit," the system will ask you to validate your email through a code to confirm your identity and validate the transaction.
7. Once the entire process is validated and payment is confirmed, you will receive two emails: one with the confirmation of the purchased products and another that is sent once the payment is confirmed, containing a link that directs you to the "My Downloads" page. The entire process may take a few minutes.
8. Once you click on "My Downloads," you will be redirected to the new license distribution portal ESD, where you will find the list of purchased products and the option to send the codes to your end customer.
9. By clicking on "Send," you will go to the "Send Codes to My Customers" page, where you can share the download codes with your customers.
10. Finally, your customer will receive an email with the token and the step-by-step installation guide, which will allow them to initiate the process to download the software successfully.

Which brands offer this new electronic delivery method?
Microsoft, Kaspersky, Norton, ESET.

How many times can I download the software?
You can download the software as many times as necessary.

I'm having trouble downloading the software. Which number can I call for support?
Contact your PM or sales executive, they will be able to assist you. If it's not possible to solve it, you should submit a support ticket through the chat located at the bottom of the Webstore's home page. The support team will take the case and provide more detailed assistance.

My customer can't find the serial number of the downloaded software. How can I help them?
You can resend the serial number by following this path: My Account - My Downloads - Distributed Codes. This option allows you to resend the serial number for each of the products the customer purchased.

Can I make an online purchase that goes directly to my customer's email?
Yes, you can do it by following these steps:

1. In "My Downloads," you will find the list of purchased products and the option to send the codes to the end customer.
2. By clicking on "Send," you will go to the "Send Codes to My Customers" page, where you can share the download codes with your customers.
3. Finally, your customer will receive an email with the token and the step-by-step installation guide, which will allow them to initiate the process to download the software successfully.

Can I purchase both regular Webstore products and downloadable software in a single order?
No, the orders you include in the shopping cart should only contain downloadable products. Otherwise, the system will generate an error in the process.

Which territories have this functionality available?

• Miami
• Chile
• Costa Rica
• Ecuador
• El Salvador
• Guatemala
• Panamá
• Perú
• Jamaica
• México
• Colombia
• Uruguay