1.0 OBJECTIVE

Establish the policies of return of merchandise, of the Products of Sale in Intcomex Panamá, S.A.

2.0 SCOPE

This procedure applies to the execution of returns made by clients of Intcomex Panamá, S.A.

3.0 DEFINITIONS AND CATEGORY

Returns: The returns processes are not combined with the guarantee processes; the management of this, It is completely separate. In general, the guarantee establishes what is covered, while the return policy simply defines how the return will be carried out and refunds to customers. The reasons for the return and changes are many and varied. In this case, it only applies to cases in which a customer receives a product that does not correspond to the one requested, the order is incomplete, or for some cases of exception approved by the commercial address.

4.0 POLITICS

All products purchased at Intcomex Panama may be accepted as returns, provided that each and every one of the conditions established in the following policy is complied with. If the customer fails to comply with these policies, the return will not be processed. Our policy may change without prior notice.

4.1 RETURNS

4.1.1 The maximum term to receive a product return will be 48 hours from the date of invoicing, no exception will be handled.

4.1.2 The client must send mail notifying the reason for which the return of the merchandise was generated to the corresponding sales agent, with a copy to the operations department.

4.1.3 The product must be accompanied by its respective documentation (invoice / packing).

4.1.4 The goods to be returned must be in perfect condition (closed packaging, user manuals, complete and original components, without scratches, bumps, dirt or any other form of mistreatment) unless the damage is the responsibility of Intcomex Panama.

4.1.5 The freight charge is the responsibility of the customer, that is, it will not be refunded.

4.1.6 Any refund that is appropriate will be reimbursed by means of a credit or cash note, applicable to the current invoice, depending on the case and complying with the refund policies.

4.1.7 No refunds are accepted for low inventory turnover or on request, unless specific agreements and / or authorized by the Commercial Department. The return must be accompanied by the RETURN AUTHORIZATION form, signed and stamped by the company.

4.1.8 The return of merchandise sold by special or auction promotion does not apply.

4.1.9 No refunds of special orders are accepted.

5.0 RESPONSIBILITIES

The Department of Operations (Warehouse) and Commercial (sales) will be responsible for fulfilling and executing these policies and sending the required reports to the various departments for the correct flow of the operation of Returns.

The Operations Manager, Warehouse Manager and the Concessional Managers will be responsible for the faithful compliance of the policies by all the warehouse personnel and additional sales may make pre-revised exceptions with the General Management.