Products, devices, parts, and components imported and distributed by Intcomex Panama are guaranteed by their respective manufacturers. Therefore, to process a warranty claim, Intcomex acts solely as an intermediary between the Manufacturer and the Distributor, following three basic criteria:

• Mutual understanding between Intcomex and its Distributors.
• The rules, clauses, exclusions, and criteria established by the manufacturer to validate product warranties.
• Applicable legal regulations.

Hardware is warranted exclusively against component failure or manufacturing defects. Software is warranted solely by its corresponding manufacturer according to its own warranty and licensing terms. The warranty period begins on the invoice date of the component, and the maximum response time for a warranty claim is 30 days, in accordance with the law. Causes for Warranty Invalidity

For more information, see:
""Pixel Defect Criteria Policy for LCD Monitors""

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2.- Procedures

To efficiently process a Warranty Request, the following information is required:

• Customer identification.
• Purchase invoice of the product in question.
• Product details (product type, code, and Intcomex Serial Number).
• Technical report describing the component's symptoms and frequency of failure.
• Name of the responsible technician, if additional information is needed.

Important Notice
Products that do not meet the above points, criteria, and procedures will NOT be accepted by the Technical Service Department. If a product arrives via courier or transportation and does not meet the requirements, it will be returned without technical inspection.

To qualify a product for warranty replacement, it must be submitted to Intcomex Panama's Technical Service, where the original defect will be verified. If, after technical evaluation, Intcomex determines that the component has no warranty-related issues—or has no defect at all—it will be returned to the customer.

For PC-OEM and KIT offers, warranty is considered individually for each component. These products do not come preconfigured and do not include seals, as distributors are responsible for applying any necessary hardware or software modifications. Each distributor is responsible for identifying the defective component before sending it for warranty evaluation.

Technical Service is not responsible for information stored on devices; therefore, users are responsible for backing up all data appropriately.

Brands whose warranties are handled directly at Intcomex must be processed through Intcomex. All transportation, insurance, and related costs for product shipment are the responsibility of the customer.

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3.- Products with "National Warranty"

Intcomex Panama distributes products from leading brands that have authorized local service centers (CAS).

All links and/or contact information for these brands are available on our website. If any of these products present failures, the warranty must be processed directly by the customer through these authorized centers, following their respective policies, procedures, and response times.

Intcomex Panama has no involvement in the pick-up or delivery of products to these centers. However, to support customers located outside the capital, Intcomex Panama may, at its discretion, coordinate some product collections for processing. Intcomex assumes no responsibility for damages that may occur during transport.