1.0 OBJECTIVE
Establish the appropriate method for the dispatch of merchandise from the warehouse.
2.0 SCOPE
This procedure applies to the execution of the clearance of goods for the personnel of the warehouse of Intcomex Panama
3.0 DEFINITIONS AND CATEGORY
3.1 Customer Pick up (PICK): Applies to cases where the Client personally goes to our offices to pick up the invoiced merchandise. These orders can be generated in person, by telephone or through our webstore platform. For these cases, the order is available for delivery on the same day it is generated.
3.2 Intcomex Transport(PATP): In these cases the orders will be delivered directly by our staff in the offices of our Clients. These orders can be generated by telephone or through our WebStore platform. For these cases, the dispatch is done in a programmed manner by the area manager.
3.3 Interior Shipments (PADG,PASE,PAUE): These orders are dispatched by means of an external courier service which carries out the daily collection of the merchandise in the warehouse. These orders can be generated by telephone or through our web platform. For these cases, the area manager prepares the packages and generates the corresponding guide.
4.0 POLITICS
Intcomex Panama will assign the necessary resources for the correct execution of the shipments and ensure the good condition of the merchandise from the exit of its warehouse until it is delivered to the Client. In addition, it will instruct the personnel in charge of the proper procedure and the current policies.
These conditions are subject to change without prior notice. They will be updated and visible to the user on our website.
4.1 Policies applicable to all deliveries
4.1.1 The company undertakes to deliver the correct product, clean and in perfect condition according to the request made by the Customer in the sales order.
4.1.2 All merchandise that leaves our warehouse will have a shipping list with the codes and quantities requested by the Customer, in addition to its fiscal invoice that details the value of the merchandise.
4.1.3 The Client must check the merchandise at the moment of receiving it and before stamping his signature, to find inconsistencies or defects, the articles should not be received. Once your signature is accepted and consigned in the documents and copies of the delivery of the company, it is clear that you agree to what has been received and waives any subsequent claims regarding the identity and integrity of the goods ordered and received.
4.1.4 The client must receive the order in its entirety and at the assigned address. No partial deliveries are made if the customer has storage problems.
4.1.5 Any installation or assembly service required, must be previously coordinated by your sales consultant with the Guarantee Department (R.M.A).
4.1.6 For purchases made through the WebStore, on Saturdays, Sundays or holidays, the delivery time will be counted from the next working day to the confirmation of the purchase.
4.1.7 The office staff is NOT authorized to charge, nor accept tips for the services provided.
4.1.8 Claims are not accepted after 48 hours of delivery of the merchandise.
4.2 Policies - Customer Pick up ( PICK)
4.2.1 The delivery and billing schedule is from Monday to Friday 8:30 a.m. to 6:00 p.m., Saturday from 9:00 a.m. to 1:00 p.m.
4.2.2 Orders will be delivered between 5 and 10 minutes after having released your order, depending on the volume of this.
4.2.3 The orders made by the Web that have been canceled or on credit have priority in the delivery, since they have been previously released. Therefore, the customer must proceed to withdraw the goods directly.
4.2.4 Orders not withdrawn within 48 hours will be credited and notified to the seller.
4.3 Policies - Intcomex Transportation ( PATP)
4.3.1 The delivery schedule is from Monday to Friday 8:30 a.m. a 6:00 p.m., Saturday from 9:00 a.m. to 1:00 p.m.
4.3.2 The delivery period starts from the confirmation of the purchase except the conditions described in the policy 4.1.5
4.3.3 Purchases made for the metropolitan area will be delivered in a period of 24 hours or less, however, this may not be met in some specific cases due to inclement weather, mechanical damage to our rolling stock, high traffic, street closures or any another eventuality.
4.3.4 The merchandise will be delivered at the address specified by the Client or detailed in the comments box, when applicable. If after the agreement, you want to make changes in your schedule, you must do it 8 hours before the delivery date.
4.3.5 It is the Client's responsibility tLa empresa no será responsable por los retrasos en la gestión de terceros o por motivos de fuerza mayor.o clear the place where the goods to be received must be placed. The dispatch will only be to the customer's receipt area. No antiregas are made to end users.
4.3.6 No shipments will be made to invoices of less than $ 200 dollars.
4.4 Policies - Internal Shipments ( PADG,PASE,PAUE )
4.4.1 The delivery time to the carrier is from Monday to Friday from 1:00 p.m. at 6:00 p.m., Saturdays from 9:00 a.m. to 12:00 p.m.
4.4.2 The general term of delivery is of 24 to 48 hours for national deliveries in the interior of the country, excluding the days Saturday, Sunday and holidays.
4.4.3 Shipments are made through different transport companies of recognized national and international prestige, according to the Customer's choice.
4.4.4 When the order has been delivered to a transport company or parcel, the customer will be informed of the guide number by electronic means, so that he can trace it.
4.4.5 Once the orders are delivered to the transport company, the goods travel at the buyer's expense.
4.4.6 For cases of door-to-door deliveries, in which the carrier is not the recipient in the address shown or wrong addresses, the merchandise will be returned to the offices of Intcomex Panama, after two attempts of delivery.
4.4.7 Shipping costs are not included in the quoted price, except when clearly stated otherwise.
4.4.8 The Customer must check the good condition of the package before the carrier that delivers the requested product, indicating any anomaly that could be detected on the packaging. If after reviewing the product the Customer detected any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, after receiving it, he undertakes to notify the company in writing (via email to his seller) ) in the shortest possible time, before the next 24 hours after delivery.
4.4.9 The company will not be responsible for delays in the management of third parties or for reasons of force majeure.
5.0 RESPONSIBILITIES
Dispatch managers will be responsible for fulfilling and executing these policies and sending the required reports to the various departments for the correct flow of the distribution operation.
The Operations Manager and Warehouse Manager will be responsible for the faithful compliance of the policies by all the warehouse personnel, additional may make pre-checked exceptions with the General Manager.
