Product description
In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HPE employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue.
General
Brand
HPE
Manufacturer
Hewlett Packard Enterprise
Model
24x7 Service
Packaged Quantity
1
Product Line
HPE Proactive Care
Equipment
Class of Equipment
Storage arrays
Service & Support
Full Contract Period
5 years
Location
On-site
Response Time
4 hours
Service Included
Parts and labor
Type
Extended service agreement
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