Product description
In a socially connected world, engagement with your customers can happen anywhere or anytime. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams - helping them connect on social media with your customers, prospects, and partners right within Microsoft Dynamics CRM or with a stand-alone app. Find social insights about your brand, products, and services to gain a true understanding of sentiment about your business.
Product features
- Social listening
Listen to what people are saying around the world on social channels and in news syndication. Know who your key influencers are and stay informed with alerts about trending topics. - Social analytics
Get more insightful and interactive analytics with richer data to gain a true understanding of your business, customers and topics that matter most. The unique sentiment monitoring combines natural language processing and machine learning techniques. Other key metrics include: volume trends, share of voice, text mining, and tag cloud visualizations. - Social engagement
Build deeper relationships with customers by engaging with social communities on Twitter or Facebook using your corporate or personal profiles. Empower cross-team collaboration by creating workflows with customizable and shareable streams. - Social CRM
Add social data in Microsoft Dynamics CRM or Microsoft Dynamics Marketing on dashboards or on any forms, like Accounts or Campaigns. Integrate social interactions into the end-to-end customer experience with the ability to create leads, opportunities, or cases from social posts.
