Product description
Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction, even on the go.
Product features
- Engage with customers on any channel or device
Deliver effortless experiences on your customers' terms, through any channel and on any device. - Deliver fast, personalized service
Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time. - Learn from every interaction
Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service. - Get additional AI-driven insights to improve support
Empower customer service managers with actionable insights to improve the service experience. - Innovate with a modern and adaptable platform
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
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