Product description
In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HPE employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue.
Product features
- Reliable on-site support
Provides prompt on-site assistance to address technical issues, ensuring minimal disruption to operations. - Continuous service availability
Available 24 hours a day, seven days a week to provide support whenever it’s needed. - Swift response times
Features a response time of 4 hours, allowing for quick identification and resolution of challenges. - Comprehensive service inclusion
Includes services such as parts, labor, phone consulting, and web knowledge base access. - Efficient remote diagnosis
Utilizes remote diagnosis capabilities to analyze and resolve issues without delay.
